JBS USA CUSTOMER SERVICE REPRESENTATIVE in Greeley, Colorado
Position Title: Customer Service Representative
Location: Greeley, CO
Reports to: Director of Sales
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop positive relationships with customers via phone and email.
Work with customers and prospects to identify new lanes, changing volumes, additional opportunities, and coordinate with sales to bring on the new business.
Schedule, enter, and communicate all customer delivery appointments.
Update corporate customer service on any late deliveries and detentions.
Solicit freight from the assigned geographical region and assigned customer base to our logistics carrier partners.
Manage loads to ensure equipment and drivers are fully utilized.
Communicate service issues to your assigned customers in your designated area.
Communicate with logistics carriers for upcoming freight needs
Update daily check call based on shippers requirements.
Check destinations, load capabilities, arrival times, driver capabilities and potential transit delays.
Communicate with customers regarding needs and with sales for opportunities.
Additional duties as assigned.
Proficient in Microsoft office software. TMW and mobile communication systems preferred.
Dependable and capable of adapting to a fast-paced working environment.
Must have the ability to modify/change systems to continually improve the overall operations.
Transportation industry experience preferred.
Excellent customer service, planning, and organizational skills.
Education: High School Diploma or GED required.
The applicant who fills this position will be eligible for the following compensation and benefits:
Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
Better Futures Program: 2 Year Community College tuition paid for you or your dependents;
Paid Time Off: sick leave, vacation, and 6 company observed holidays;
401(k): company match begins after the first year of service and follows the company vesting schedule;
Base salary range of $17.00 to $20.00
The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.