Job Information


Deductions Investigator

Purpose and Scope/General Summary: We are looking for a Deductions Investigator on our Fed Beef Claims team. A Deductions Investigator responds to notifications of discrepancies that may be reported by customers, truck lines, plant personnel, sales, field reps, customer service, etc. These notifications may be regarding pricing errors, product integrity, quality, damage, and/or count discrepancies. It is the role of the Deductions Investigator to act as mediator between the outside parties and internal personnel to resolve this issue.


  • Demonstrate strong Customer Service with ability to make decisions to mitigate losses quickly

  • Research residual balances taken by customer. Reasons include, but not limited to, pricing, shortages, marketing and late loads

  • Review legal documentation and determine if the parties involved have provided the required information to process a claim or collect the funds back from the customer

  • Request from and work with customers to receive repayment on all unauthorized residual balance

  • Gather data and relay it to teams to problem solve for customer accounts

  • Interact with teams across the business to resolve customer disputes and requests

  • Communicate JBS guidelines to appropriate parties

  • Update invoice information in SAP workflow

  • Track data in Excel using pivot tables and extensive formulas

  • Intermediate Data Analysis, find trends and develop conclusions on deductions

  • Work and learn new business areas to reduce deductions

  • Facilitate and support collection efforts against outside facilities and carriers/liners

  • Other duties as assigned


  • Self-driven to learn and adapt quickly and be a team player

  • Intermediate Excel proficiency

  • Excellent communication, computer, organizational and multi-tasking skills

  • Prior experience handling customer accounts i.e.; accounts receivables, claims and deductions

  • Understands cash application processes in order to assist customer accounts

  • 2 – 3 year’s customer service experience with the ability to problem solve

  • Bachelor’s Degree in Finance, Accounting, Business, Economics or related field preferred

The applicant who fills this position will be eligible for the following compensation and benefits :

  • Benefits : Vision, Medical, and Dental coverage begin after 60 days of employment;

  • Paid Time Off : sick leave, vacation, and 6 company observed holidays;

  • 401(k): company match begins after the first year of service and follows the company vesting schedule;

  • Base salary range of $18-$20/hr

For individuals assigned and/or hired to work in Colorado, JBS and Pilgrim’s is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate’s relevant experience, qualifications, skills, competencies, and proficiencies for the role.

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About us: JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.

Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity