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JBS USA HELP DESK TECHNICIAN in Greeley, Colorado

JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.

We are seeking a Help Desk Technician to be based at the JBS Corporate Office. The Tech will be part of a team of 7 Techs who respond to approximately 300 calls daily. The Tech is expected to work 20 to 30 hours, during Mon – Fri between the hours of 5:00am – 5:00pm.

RESPONSIBILITIES:

  • Create trouble tickets and own through resolution

  • Provide clear and truthful guidance to customers in how to successfully adopt and implement technological solutions into their environment

  • Troubleshoot & resolve all technical issues involving desktop hardware and/or software in a competent and professional manner, including wireless hand-held devices

  • Identify and contact the correct technical person and facilitate communication with the customer as needed

  • Remote desktop support for users nationwide

  • Assist users with VPN access

  • Maintain documentation and training material for supported services

  • Communicate highly technical information effectively to both technical and non-technical customers

  • Provide hands-on help to other IT groups

QUALIFICATIONS:

  • Associates or BS in Computer Information Systems or similar field preferred (or degree in-progress)

  • Previous help desk experience preferred

  • Excellent oral and written communication skills

  • Strong troubleshooting skills

  • Strong Customer Service skills

  • Strong time management and organizational skills

  • Ability to Multi-task

EOE/M/F/Disabled/Vet

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