JBS USA CUSTOMER SERVICE REPRESENTATIVE in Lafayette, Colorado
Planterra Foods is fully funded Plant-Based Protein start-up in Boulder County, CO. It’s an investment by the JBS Company, the world’s largest protein producer and the second largest food company in the world.
We are seeking a Customer Service Specialist who will be based in our Lafayette, CO office. This role may choose to work from our Denver (Commerce City) Production facility as well.
The Specialist will process daily customer orders and will coordinate order processing with production, warehouse, transportation, sales and customers. They will ensure that each order is delivered on time, in full and invoiced correctly. They will also be the liaison for our customers and serve a support function to other internal teams. Typical schedule will be Monday-Friday (in office). The Specialist may be part of an on-call weekend/holiday duty rotation if needed in the future.
Liaison between Customers and the Sales Team
Sending customers weekly updates and verifying customer requested price matches system price
Act as the daily point of contact with customers via telephone and email
Handle daily customer issues/complaints such as transportation issues, product questions, invoice adjustments, credit, and billing questions
Confirm order acknowledgement in a timely manner
Maintain a weekly order/shipping schedule per customer
Report customer feedback and all customer complaints to management
Acquire familiarity with customer needs
Reporting, primarily in Excel, for the Sales Team
Resolve issues with the appropriate sense of urgency
Develop positive working relationships with internal and external stakeholders
Prior experience in customer service strongly preferred
Ability to work in a fast paced environment
Strong communication skills, include the ability to communicate professionally over the phone and via email
Organized, efficient and detail oriented with the ability to multi-task
Maintain a positive attitude while identifying customer needs and resolving issues
General working knowledge of Microsoft Excel and Microsoft Outlook required, SAP knowledge preferred
Strong typing skills
The applicant who fills this position will be eligible for the following compensation and benefits:
Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment
Paid Time Off: sick leave, vacation, and 6 company observed holidays
401(k): company match begins after the first year of service and follows the company vesting schedule
Base salary range of $39,000-50,000
This position is eligible to participate in the Company’s annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program
The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.