Job Information


Training and Development Manager


  • Assess and Analyze training needs through surveys, interviews with employees, focus groups, or consultation with managers to develop new training programs or modify and improve existing programs.

  • Design, plan, organize, or direct orientation and training programs for new and current supervisors.

  • Offer specific training programs to help workers maintain or improve job skills

  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

  • Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.

  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

  • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

  • Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.


  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.


  • Learning Strategies — Select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Instructing — Teach others how to do something.

  • Active Listening — Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking — Talking to others to convey information effectively.

  • Monitoring — Monitoring/Assessing performance of yourself or other individuals to make improvements or take corrective action.

  • Coordination — Adjust actions in relation to others' actions.

  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.


  • Oral Expression — Ability to communicate information and ideas in speaking so others will understand.

  • Deductive Reasoning — Ability to apply general rules to specific problems to produce answers that make sense.

  • Fluency of Ideas — Ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

  • Oral Comprehension — Ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Speech Clarity — Ability to speak clearly so others can understand you.

  • Written Comprehension — Ability to read and understand information and ideas presented in writing.

  • Written Expression — Ability to communicate information and ideas in writing so others will understand.

Work Activities

  • Training and Teaching Others — Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

  • Communicating with Supervisors, Peers, or Subordinates — Provide information to senior management, operations management, supervisors, and stakeholders by telephone, in written form, e-mail, or in person.

  • Establishing and Maintaining Interpersonal Relationships — Develop constructive and cooperative working relationships with others, and maintaining them over time.

  • Coaching and Developing Others — Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

  • Getting Information — Observe, receive, and otherwise obtain information from all relevant sources.

  • Thinking Creatively — Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions.

Detailed Work Activities

  • Conduct opinion surveys or needs assessments.

  • Evaluate training programs, instructors, or materials.

  • Evaluate employee performance.

  • Evaluate program effectiveness.

  • Conduct employee training programs.

  • Coordinate training activities.

  • Develop training materials.

  • Train personnel to enhance job skills.

Education & Experience


bachelor's degree

Related Experience

5 years of work-related skill, knowledge, or experience is needed.

Work Styles

  • Integrity — Job requires being honest and ethical.

  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

  • Initiative — Job requires a willingness to take on responsibilities and challenges.

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Relationships — Job allows employee to provide service to others and work with co-workers in a friendly environment.

  • Achievement — Job is results oriented and allows employee to use their strongest abilities, giving them a feeling of accomplishment.

  • Independence — Job allows employee to work on their own and make decisions.