JBS USA MOPAC: CUSTOMER SERVICE REPRESENTATIVE in Souderton, Pennsylvania
POSITION:Customer Service Representative
DEPARTMENT: Mopac Rendering
SALARY CLASS:Non Exempt
We currently have an immediate opening for a Customer Service Representative in our Souderton, PA Rendering facility. The ideal candidate will work closely with our Sales, Support, Dispatch, and external customers in regards to the servicing & continued growth of our rendering accounts.
Ability to effectively present information and respond to questions from management, clients, customers, and the general public
Strong computer skills (Microsoft Word, Excel, Outlook)
Excellent customer service attitude and skills
Must have outstanding communication skills both written and verbal to manage customer transactions via phone and email
Must be able to set goals and reach deadlines
Ability to maintain strong working relationships with internal and external customers
Perform various clerical functions to analyze and support customer accounts
Must pay strong attention to detail
Must be able to work in a team environment
Process customer orders/changes according to established department policies and procedures.
Data entry (new accounts, cancellations, driver ticket entry, etc.)
Assisting customers with their questions and/or complaints regarding services
Follow up with customers regarding low tonnage and/or service problems
Assist our Sales Team by setting up accounts over the phone
Follow up with our customers in a timely and professional manner
Build a strong knowledge of MOPAC products and services
Perform other duties as needed and directed by management
One year of experience in a fast-paced service related position required. Bi-lingual a plus, but not required.