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JBS USA MOPAC-CUSTOMER SERVICE REPRESENTATIVE in Souderton, Pennsylvania

POSITION ANNOUNCEMENT

POSITION:Customer Service Representative

DEPARTMENT: Mopac Rendering

LOCATION:Souderton, PA

SALARY CLASS:Non Exempt

We currently have an immediate opening for a Customer Service Representative in our Souderton, PA Rendering facility. The ideal candidate will work closely with our Sales, Support, Dispatch, and external customers in regards to the servicing & continued growth of our rendering accounts.

QUALIFICATIONS:

  • Ability to effectively present information and respond to questions from management, clients, customers, and the general public

  • Strong computer skills (Microsoft Word, Excel, Outlook)

  • Excellent customer service attitude and skills

  • Must have outstanding communication skills both written and verbal to manage customer transactions via phone and email

  • Must be able to set goals and reach deadlines

  • Ability to maintain strong working relationships with internal and external customers

  • Perform various clerical functions to analyze and support customer accounts

  • Must pay strong attention to detail

  • Must be able to work in a team environment

RESPONSIBILITIES:

  • Process customer orders/changes according to established department policies and procedures.

  • Data entry (new accounts, cancellations, driver ticket entry, etc.)

  • Assisting cus tomers with their questions and/or complaints regarding services

  • Follow up with customers regarding low tonnage and/or service problems

  • Assist our Sales Team by setting up accounts over the phone

  • Follow up with our customers in a timely and professional manner

  • Build a strong knowledge of MOPAC products and services

  • Perform other duties as needed and directed by management

One year of experience in a fast-paced service related position required. Bi-lingual a plus, but not required.

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